Refund Policy

Introduction

This Refund Policy outlines the terms under which refunds may be considered for transactions made through our website dedicated to Asphalt Reign. As a digital-focused platform, we strive to maintain fairness while acknowledging the limitations that come with distributing intangible products and services.

Digital Purchases Are Non-Refundable

All items offered through our site — including downloadable materials, access passes, event perks, and cosmetic add-ons — are considered digital goods. Once accessed, downloaded, or activated, these products are classified as consumed and are generally not eligible for refunds.

• Purchases involving digital assets such as bonus packs, custom visuals, or event entries are final.
• We do not offer refunds based on gameplay preferences, perceived difficulty, or unmet expectations.
• Items received through limited-time promotions or bundle offers cannot be returned or exchanged unless required by law.

When Exceptions May Apply

In rare and specific cases, we may evaluate refund requests that meet one or more of the following criteria:

• A duplicate charge occurred due to a confirmed technical glitch.
• The transaction was made fraudulently or without the account owner’s authorization.
• You were unable to access a purchased digital item due to a verified system fault.

All exception cases require verifiable evidence, including order confirmation numbers, relevant screenshots, and a clear explanation of the issue. Incomplete or unverifiable requests will not be approved.

How to Request a Refund

If you believe you are eligible for a refund, please reach out through our contact form. Include your full name, email address used during the transaction, and any documentation supporting your claim. All submissions will be reviewed by our support team.

Review and Processing Time

Refund requests are typically reviewed within 10–14 business days. If approved, the refund will be issued back to the original payment method. Processing times may vary depending on your bank or payment service provider.

Refund Abuse and Policy Violations

Users attempting to misuse the refund process — including false claims or repeated requests on already delivered content — risk having their access restricted. This may include loss of website privileges, blocked transactions, or removal from community-based services.

Policy Revisions

This policy may be updated periodically in response to platform improvements or changing legal standards. All updates become effective immediately once published on this page. We recommend reviewing this section before making new purchases.

By using this site and completing a transaction, you acknowledge and accept the terms of this Refund Policy. If you have any concerns or questions, please reach out via our contact page before finalizing your purchase.